Refund policy

Orders are thoroughly checked prior to shipping.  We do not accept returns, all sales are final.  If you have a problem with the received item, please reach out to us with photos and description of the issue.  We will try our best to resolve the concern.   

However, should you change your mind on the color, we will be happy to do an exchange for you. All items must be in original packaging, unassembled and unused. Additional delivery charge will apply for the exchange.

You can always contact us for any question at kokua@kokuabikesg.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.